At Continuum your privacy is important to us.
If you are an investor, when you apply for or use one of our products or services, you consent to us collecting, maintaining, using and disclosing personal information about you and provided by you or by another person in accordance with the privacy statement in the application and this policy.
If you are an adviser, by recommending our products or services, you consent to us collecting, maintaining, using and disclosing personal information about you and provided by you or by another person in accordance with the privacy statement included with the application and this policy.
The types of information we keep on record will depend on the type of product or service requested by an investor or recommended by an adviser or consultant.
All information sought is required either for our business purposes or in accordance with the law (e.g. to identify you in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act).
We collect and hold information about you when you correspond with us. Correspondence includes written and verbal communication.
We also collect some statistical information about visitors, from our website (for example, the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded). Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to identify a visitor. We use this information to evaluate our website performance and continually improve our services.
Other than statistical information, we do not collect any information about you through our website unless you provide the information to us.
Generally, we only collect personal information about you from you, unless it is not reasonable or practical for us to do so or you consent. For example, you may authorise us to collect information from a third party, like your adviser or custodian. We may also collect information about you from publicly available sources such as company registers.
We use personal information about investors, advisers and consultants to:
We may disclose your information if you consent to us doing so. You can give us your consent expressly or it may be implied by your conduct.
Sometimes the law requires or allows us to give out information about you. For example, we must give your account details to a court if we are ordered to do so under a subpoena.
Depending on our relationship with you, if it is necessary we may also disclose your personal information:
We may at other times give you more details about our disclosure practices in relation to specific products or services - for example on the forms we use to collect personal information about you.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in secured office premises, in electronic databases requiring logins and passwords for access and/or at one of our secured warehouses. Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.
Any visitor, for any purpose, to any part of our premises in which customer personal information is kept is required be accompanied by a member of staff while in the premises.
We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose. Ordinarily, for information about a particular account, we destroy the information seven years from the date you close the account.