Privacy Policy

At Continuum your privacy is important to us.

This policy and other privacy statements

This privacy policy explains how we collect personal information and how we maintain, use and disclose that information. It also provides some detail about your privacy rights along with our general rights and obligations and our policy in relation to the personal information we keep on record.

If you are an investor, when you apply for or use one of our products or services, you consent to us collecting, maintaining, using and disclosing personal information about you and provided by you or by another person in accordance with the privacy statement in the application and this policy.

If you are an adviser, by recommending our products or services, you consent to us collecting, maintaining, using and disclosing personal information about you and provided by you or by another person in accordance with the privacy statement included with the application and this policy.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

What information does Continuum hold?

The types of information we keep on record will depend on the type of product or service requested by an investor or recommended by an adviser or consultant.

information that identifies you, such as your name and address and other information provided by you and people nominated by you; and
information about your transactions with us, or a third party contracted to do business with us or for you.

All information sought is required either for our business purposes or in accordance with the law (e.g. to identify you in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act).

How Continuum collects information

We collect and hold information about you when you correspond with us. Correspondence includes written and verbal communication.

We also collect some statistical information about visitors, from our website (for example, the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded). Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to identify a visitor. We use this information to evaluate our website performance and continually improve our services.

Other than statistical information, we do not collect any information about you through our website unless you provide the information to us.

How Continuum generally collects your information

Generally, we only collect personal information about you from you, unless it is not reasonable or practical for us to do so or you consent. For example, you may authorise us to collect information from a third party, like your adviser or custodian. We may also collect information about you from publicly available sources such as company registers.

How may Continuum use your personal information?

We use personal information about investors, advisers and consultants to:

help us process investors' applications for products or services and subsequent investment directions;
effectively manage and administer all products and services we provide to investors (including keeping records required under the Corporations Act);
help us form views about how we can improve our relationship with you; and
ensure our internal business operations are running smoothly which may include fulfilling legal requirements and conducting confidential systems maintenance and testing.

What rights does Continuum have to disclose personal information?

We may disclose your information if you consent to us doing so. You can give us your consent expressly or it may be implied by your conduct.

Sometimes the law requires or allows us to give out information about you. For example, we must give your account details to a court if we are ordered to do so under a subpoena.

Depending on our relationship with you, if it is necessary we may also disclose your personal information:

if you are an investor, to anyone who holds amounts on your behalf which will be transferred to or from us;
to our external service providers (which may be located overseas) that provide services to us. This is on a confidential basis and includes custodians, prime brokers, and back office service providers;
to anyone acting on your behalf, for example solicitors, accountants, and for investors, your advisers or consultant and any information service accessed by the adviser or consultant;
to any party acquiring an interest in any business; and
to any complaints body to whom a complaint relating to a product or service is referred.

We may at other times give you more details about our disclosure practices in relation to specific products or services - for example on the forms we use to collect personal information about you.

How Continuum protects the security of your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in secured office premises, in electronic databases requiring logins and passwords for access and/or at one of our secured warehouses. Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.

Any visitor, for any purpose, to any part of our premises in which customer personal information is kept is required be accompanied by a member of staff while in the premises.

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose. Ordinarily, for information about a particular account, we destroy the information seven years from the date you close the account.